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Returns and Warranty

Warranty

Orthomerica warranties all products of its manufacture to be free from defects in material and workmanship for 90 days from date of purchase from Orthomerica. No other warranty is expressed or implied and our liabilities are limited to the cost of the defective material or product only.

Returned Product(s) Policy

  • Products will not be accepted without a Return Authorization Number (R.A.N.) from Orthomerica’s Customer Service Department. Products must be returned within 90 days of the R.A.N. date. Please call 800-446-6770 or 407-290-6592.
  • The (R.A.N.) authorizes your company to return the products, but does not guarantee that credit will be issued until Orthomerica can evaluate the products.
  • Original order number or packing slip must be provided with returned goods.
  • Custom-to-Measurement, Custom-to-Cast or special order pre-fabricated products cannot be returned for credit without proper authorization.
  • Products that are used, altered or obsolete may not be returned for credit.
  • Products more than 6 months old are not returnable for account credit.
  • All freight charges for returned product(s) are at the customer’s expense.
  • All product returns are subject to a 20% restocking fee.

Cranial Remolding Orthoses (CRO) Returns Process

Step 1: Fill out either a Domestic or International Cranial Customer Feedback Form in its entirety. An incomplete form may delay processing the return.
DOMESTIC FEEDBACK FORM
INTERNATIONAL FEEDBACK FORM

Step 2: Email the completed form with photos and any additional details to [email protected]. Cranial Customer Feedback forms without photos is an incomplete e-mail submission.

Step 3: Upon Orthomerica’s receipt of your completed form, you will receive an email providing you with a Return Authorization Number (R.A.N.).

Step 4 (only if requesting a redo): When submitting the new order, please write “Redo for Sales Order ____” in the comments. The Sales Order number for the original order can be found in the following locations.

  • Order confirmation email
  • Packing slip that came with the CRO
  • Sticker located on the CRO strap when it was shipped
  • Sales Order column in eBrace Global (SmartSoc Orders Only)
Step 5: Ship the original CRO to the below address with the provided R.A.N. written on the outside of the box. Please do not return the CRO until the R.A.N. has been issued. If you are proceeding with a redo, you may wait until you have successfully fit the new CRO before shipping back the original CRO. Products must be returned within 90 days of the R.A.N. date. International customers should contact Orthomerica directly at [email protected] regarding this step.

All appropriate steps must be followed for the returns process to be completed.

Please note that if you requested a redo that you will be invoiced for that order. When all 5 steps of the returns process have been completed, Orthomerica will investigate the complete root cause of the return on the original order. Once determined, applicable credit will be considered and applied to the original CRO.
Orthomerica Products, Inc.
6333 North Orange Blossom
Trl
Orlando FL 32810

Terms

All items F.O.B. Orlando, Florida. Delinquent accounts are subject to a 1½% per month charge. Orthomerica Products Inc. reserves the right to alter, discontinue or change products and prices without notice.

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Orthomerica Products, Inc.
6333 North Orange Blossom Trl
Orlando FL 32810

(800) 446-6770
(407) 290-2419 fax
[email protected]

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